Shipping & handling
DELIVERY TERMS
Made to order items will require 5-7 day of production time before shipping. Orders that are prepared from readily available stock are sent out within 3 days upon reception of the full payment into our account. The shipping information will be sent to you by Nusha, so you can track your order. Following credit authorization and verification, you will receive your order within 3-7 business days in Canada, 6-10 days to the US and 10+ days worldwide. This is an estimate. This does not include weekends or holidays or postal service delays/interruptions.
SHIPPING
Shipping price is a flat rate of $15CAD for Canada
Shipping price is a flat rate of $20CAD for USA
Shipping price is a flat rate of $30CAD per item for all other International
We use Canada Post to deliver to all countries. Courier does not accept addresses stated as P.O. Box; please state a street delivery address. In case of problem or delay, please contact the courier directly, as per the indication we supply upon delivery. If you are not at the indicated address at the time of delivery, the courier will attempt to deliver the package three more times, leaving a card with instructions on each occasion.
Nusha is not responsible for any matter regarding the custom policies or administrative fees and duties that may apply in customer country.
TRACKING
Use the shipping information with the tracking number sent to you by our admin to track the status of your shipment.
CONDITION OF RECEPTION
Products are guaranteed original and genuine. The invoice is the certificate of guarantee. Courier is responsible of delivering goods in the same quantity and state as per their pick-up. Upon reception, you are responsible of checking your parcel, and the integrity of the Nusha seal; any discrepancy such as damage or loss, should be escalated, and claimed directly to the courier. Any events, whatever they are, which evade Nusha’s willpower (force majeure, strike, administrative decision, shipping problem, etc.) and which may affect the execution of the delivery, cannot be used against Nusha as a matter of cancellation of the order, neither can give you the right to claim for damage and interests.
DOCUMENTS
We supply a commercial invoice only. We will not be held responsible to supply any additional document.
PRICES
Prices are stated in CAD. Price and availability of these products sold on this site are subject to change without notice.
PAYMENT METHODS
Full payment is required before shipping; it is only effective when the funds are received net of charges in Nusha’s bank account. You can pay your order via credit card and debit.
PRIVACY POLICY
Personal data are mainly processed using automated tools and exclusively for the purposes indicated and the time strictly necessary for achieving the purposes for which they were collected.
Customer email addresses can be used for sending newsletters and updates with valuable information.
ORDER CANCELLATION
Once an order has been processed, we can make changes or cancel your order within 2 business days. In the event of unavailable stock, we will contact with you by email to propose a refund or credit.